The U.S. Defense Department's Deeply Flawed Electronic Health Records Program
A US $4.3 billion electronic health records program for the U.S. Department of Defense is “neither operationally effective nor operationally suitable,” according to a recently released memo and report from the agency’s director of operational test and evaluation.
“MHS GENESIS is not operationally effective because it does not demonstrate enough workable functionality to manage and document patient care,” he states. “MHS GENESIS is not operationally suitable because of poor system usability, insufficient training, and inadequate help desk support.”
In his report, Behler indicated that a fourth treatment facility wasn’t assessed because officials wanted a chance to fix the plethora of problems found at the other three sites first.
This may sound like a damning indictment of the program, but according to those in charge of MHS Genesis, everything is going according to plan.