When e-mail started to take off in the 1990s, more
than one pundit predicted the death of the phone call,
as well as the early demise of writing and social
interaction. These last two are in fact thriving, thanks
to the Internet, and with the proliferation of cellular
technology, phones are now entrenched as a ubiquitous
part of the cultural landscape. (It's becoming unusual
to see someone walking down the street without a
cellphone glued to one ear.) As I've argued numerous
times before in this space, the importance of a cultural
phenomenon is directly related to the number of new
words and phrases that surround it, and telephony terms
are multiplying with rabbitlike intensity.
ILLUSTRATION: JOHN HERSEY
|
For starters, consider cellphone types. It really
wasn't all that long ago that cellphones did one thing
and one thing only: handle voice calls. Now cellphones
are being crammed with all kinds of nonvoice features: a
phone that also plays MP3s is called a music phone; a
phone that has a built-in digital camera is a camera
phone; a phone that includes PDA-like features—a mobile
operating system, an organizer, e-mail, local storage,
and so on—is called a smartphone.
With the latest phones you get not only MP3 players
and cameras but also built-in Wi-Fi or Bluetooth, text
messaging, memory card slots, and more. These
everything-but-the-kitchen-sink phones are called hybrid
phones, all-in-one phones, or, my favorite, Swiss Army
phones.
Content rules, as always, and many of the newest
phones can sync up with a PC to get digital music, ring
tones, images, and other content. You could call this
"downloading," because it involves data being sent to
the phone. However, many people prefer to reserve the
term downloading for obtaining data from a remote
source.
For content sent to a phone from a PC, the
up-and-coming neologism is sideloading. Beyond that,
isn't it true that cellphones don't really do a good job
with most nonvoice content? Yes, a lack of storage space
and poor picture quality are common complaints, as is
the dreaded click-and-wait experience that comes with a
Web-enabled cellphone's mobile browser. (That is, with a
regular connection, you don't usually notice the time it
takes for a Web page to download after you click on its
link, but that wait is interminable—and expensive—on a
cellular connection.)
We're starting to see hybrid phones with
multigigabyte hard drives (to hold more MP3s) and
multimegapixel cameras (to take better pictures). Still,
even with the current models, lots of people like their
all-in-one devices because they let them avoid the
islands of content problem that results from having to
use separate devices for different kinds of content,
such as having all their pictures on a digital camera
and all their music on an MP3 player. (They prefer, one
supposes, the "continent of content" that's available
with an all-in-one phone.)
Cellular isn't the only telephony game in town, of
course. POTS (plain old telephone service) continues to
evolve, as does the language surrounding it. For
example, one of the perils of life in a typical cube
farm (the collection of cubicles in an office) is
privacy, particularly when talking on the phone. To
help, companies are coming up with innovative ways to
enhance voice privacy. One company, Sonare (owned by
Herman Miller, the company that invented the cubicle),
makes a voice privacy device called Babble for your
cubicle that hides your conversation among multiple
samples of your voice played over small speakers.
Playing a sound to reduce or eliminate the ability of
others to hear something is called soundmasking.
Few people enjoy dealing with call centers and their
annoying "press 1 to do this, press 2 to do that"
systems that so often lead us astray. To help speed the
navigation of call center hierarchies, many companies
are turning to voice recognition systems that use call
steering algorithms to route calls based on natural
language input. These systems usually rely on keyword
spotting, which uses certain words or phrases to dictate
where the caller is sent. In the future, companies hope
to install emotion detectors that can sense the caller's
emotional state (the defaults probably being frustration
and anger).
Finally, have you ever been on a bad date and wished
someone would call you with some urgent task that
required your immediate attention? Wish no more:
Cellular providers Cingular Wireless LLC and Virgin
Mobile USA now offer rescue call services that ring your
cellphone at a preset time and supply you with a script
to make it appear that you've received an emergency
call. (Cingular's service is called, memorably,
Escape-A-Date.)
More usefully, many people are now promoting ICE (in
case of emergency) numbers. The idea is that you program
an emergency contact number into your cellphone under
the name "ICE." That way, police or paramedics would
just have to look up the ICE entry in your phone to
contact that person. Now that is a true rescue call.