The automated processing of transactions between
individuals and organizations. This began with
direct-dial telephony, magnetic-stripe cards, bar codes
in supermarkets. More recently we've seen the Web and
computerized vote counting.
The infrastructure for managing these interactions is
becoming ever larger, more interconnected, pervasive,
and powerful. The problem is that there are few rules
governing the control of information. Individuals, the
"data subjects," become like cattle in a feed lot,
monitored and controlled through these largely invisible systems.
Most Important Technology for the Coming Decade: These
transaction-processing systems will have a dramatic
impact one way or the other. One scenario is that the
inadequacy of the current paradigm will lead to a
meltdown, which will set individual autonomy, freedom,
and dignity on an irreversibly erosive course.
The alternative scenario is that a new paradigm takes
hold that will allow individuals to enforce a
transparent set of rules governing the use of
information. The technology exists to do that, but to be
effective, it has to be adopted on a large scale.
Technology That has
Evolved in a Surprising Way:
I'm a little surprised and disappointed in how
difficult it has been to get significant adoption for
the new paradigms.