Illustration: Dan Page
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The newspaper, that daily chronicle of human events,
is undergoing the most momentous transformation in its
centuries-old history. The familiar pulp-paper product
still shows up on newsstands and porches every morning,
but online versions are proliferating, attracting young
readers and generally carving out a sizable swath of the
news business. In the United States alone, 34 million
people have made a daily habit of reading an online
newspaper, according to the Newspaper Association of America.
It’s just the beginning. Online news will inevitably
grow at the expense of its traditional counterpart
because the Web not only lowers production and
distribution costs, it also opens up newspapers to
entirely new formats. Even run-of-the mill Web servers
with access to a reasonable supply of news stories can
generate thousands of different versions of a
newspaper. Yet so far, few newspaper sites look
different from the pulp-and-ink papers that spawned
them. Editors still manually choose and lay out news
stories. Often, the front page changes only once a day,
just like the print version, and it shows the same news
to all readers.
There’s no need for that uniformity. Every time a Web
server generates a news page, for example, in response
to a reader’s clicking on a link, it can create that
page from scratch. An online news site can change minute
by minute. And it can even generate different front
pages, essentially producing millions of distinct
editions, each one targeting just one person—you. Unless
and until they do so, online newspapers will become
increasingly irrelevant as the stories that are
important to you get buried in an Internet already
filled with absurdly more information than any one
person can use.
The most interesting and important way to customize a
site is to create a page of stories based on your unique
interests culled from information about your past
reading behavior. There’s already a model for that—the
recommendation systems used by Amazon, TiVo, and
Netflix. Using information on past purchases, movie
ratings, or items viewed, these systems steer consumers
to items from among the thousands or millions they have
on offer. Newspapers can and should borrow this idea.
It could transform the industry. Based on articles
viewed, these systems could highlight the ones they
think a reader would find most interesting, even
presenting them in order, with the most interesting
article first. No longer would readers have to skim
pages of news to find what they needed. No longer would
reporters have to battle for the limited space on the
front page.
In their uphill battle to stay relevant, newspapers
will first have to catch up with other news sites that
already customize their front pages in one way or
another. Aggregators such as Google News, My Yahoo, and
Netvibes allow a reader to configure the layout of his
or her personal page so that it highlights the most
popular or highly regarded news. These sites also
cluster news by topic or category and let readers focus
on the articles that interest them the most. Such
innovations are useful, but they still fall short of
what’s needed. My Yahoo, for example, requires users to
configure the page themselves and to make changes when
their interests do, instead of accurately inferring
those changes from whatever has attracted the user’s
attention lately.
Google News is the best of the bunch, a popular news
site that does use software to automate the prioritizing
and laying out of stories. It changes rapidly, clusters
stories that focus on the same event, allows users to
customize the site, and recommends news based on past
reading habits. But news sites could do even better by
automatically learning what news stories each reader
wants and using that knowledge to “print” millions of
personalized editions of the newspaper.
Such features aren’t far off—they were actually part
of a news aggregation Web site called Findory.com, which
I ran between 2004 and 2007. Findory built a unique,
personalized front page for each reader, based on what
he or she had read in the past. In so doing it showed a
way by which newspapers could recommend information much
as Amazon recommends books.
Newspapers constitute a US $55 billion business in the
United States, yet that business is invariably described
as troubled. Many readers still feel loyalty to their
hometown newspaper and know it is likely to contain news
relevant to them, but they are increasingly reluctant to
wade through all its articles to find the few that
matter to them. Personalized news recommendations can be
a lifesaver to newspapers that are drowning in the sea
of information that washes over us all.