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right:
richard harrington/three lions/getty images
Punjab
photo/afp/getty images;
Nuclear power corp. of
India; T.C. Malhotra/getty Images
Babu/Reuters;
SONDEEP SHANKAR/
Bloomberg News/Landov; B Mathur/Reuters
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While this is the first major infiltration to involve
cellphones, the scheme did not depend on the wireless
nature of the network. Basically, the hackers broke into
a telephone network and subverted its built-in
wiretapping features for their own purposes. That could
have been done with any phone account, not just cellular
ones. Nevertheless, there are some elements of the
Vodafone Greece system that were unique and crucial to
the way the crime was pulled off.
We still don't know who committed this crime. A big
reason is that the UK-based Vodafone Group, one of the
largest cellular providers in the world, bobbled its
handling of some key log files. It also reflexively
removed the rogue software, instead of letting it
continue to run, tipping off the perpetrators that their
intrusion had been detected and giving them a chance to
run for cover. The company was fined €76 million this
past December.
To piece together this story, we have pored through
hundreds of pages of depositions, taken by the Greek
parliamentary committee investigating the affair,
obtained through a freedom of information request filed
with the Greek Parliament. We also read through hundreds
of pages of documentation and other records,
supplemented by publicly available information and
interviews with independent experts and sources
associated with the case. What emerges are the technical
details, if not the motivation, of a devilishly clever
and complicated computer infiltration.
The cellphone
bugging began sometime during the fevered
run-up to the August 2004 Olympic Games in Athens. It
remained undetected until 24 January 2005, when one of
Vodafone's telephone switches generated a sequence of
error messages indicating that text messages originating
from another cellphone operator had gone undelivered.
The switch is a computer-controlled component of a phone
network that connects two telephone lines to complete a
telephone call. To diagnose the failures, which seemed
highly unusual but reasonably innocuous at the time,
Vodafone contacted the maker of the switches, the
Swedish telecommunications equipment manufacturer Ericsson.
We now know that the illegally implanted software,
which was eventually found in a total of four of
Vodafone's Greek switches, created parallel streams of
digitized voice for the tapped phone calls. One stream
was the ordinary one, between the two calling parties.
The other stream, an exact copy, was directed to other
cellphones, allowing the tappers to listen in on the
conversations on the cellphones, and probably also to
record them. The software also routed location and other
information about those phone calls to these shadow
handsets via automated text messages.
Five weeks after the first messaging failures, on 4
March 2005, Ericsson alerted Vodafone that unauthorized
software had been installed in two of Vodafone's central
offices. Three days later, Vodafone technicians isolated
the rogue code. The next day, 8 March, the CEO of
Vodafone Greece, Giorgos Koronias, ordered technicians
to remove the software.
Then events took a deadly turn. On 9 March,
Tsalikidis, who was to be married in three months, was
found hanged in his apartment. No one knows whether his
apparent suicide was related to the case, but many
observers have speculated that it was.
The day after Tsalikidis's body was discovered, CEO
Koronias met with the director of the Greek prime
minister's political office. Yiannis Angelou, and the
minister of public order, Giorgos Voulgarakis. Koronias
told them that rogue software used the lawful
wiretapping mechanisms of Vodafone's digital switches to
tap about 100 phones and handed over a list of bugged
numbers. Besides the prime minister and his wife, phones
belonging to the ministers of national defense, foreign
affairs, and justice, the mayor of Athens, and the Greek
European Union commissioner were all compromised. Others
belonged to members of civil rights organizations, peace
activists, and antiglobalization groups; senior staff at
the ministries of National Defense, Public Order,
Merchant Marine, and Foreign Affairs; the New Democracy
ruling party; the Hellenic Navy general staff; and a
Greek-American employee at the United States Embassy in Athens.
Within weeks of the initial discovery of the tapping
scheme, Greek government and independent authorities
launched five different investigations aimed at
answering three main questions: Who was responsible for
the bugging? Was Tsalikidis's death related to the
scandal? And how did the perpetrators pull off this
audacious scheme?
To understand
how someone could secretly listen to the
conversations of Greece's most senior officials, we have
to look at the infrastructure that makes it possible.
First, consider how a phone call, yours or a prime
minister's, gets completed. Long before you dial a
number on your handset, your cellphone has been
communicating with nearby cellular base stations. One of
those stations, usually the nearest, has agreed to be
the intermediary between your phone and the network as a
whole. Your telephone handset converts your words into a
stream of digital data that is sent to a transceiver at
the base station.