Remember the Good
Housekeeping seal of approval? If a product
that bears the seal proves defective within two years of
purchase, Good
Housekeeping magazine replaces it or refunds
the purchase price.
Now there is similar approval (but one that chiefly
benefits the seller, instead of the consumer) of
products and services developed to protect against
terrorist acts—it's the "Approved Product for Homeland
Security" list to be posted by the U.S. Department of
Homeland Security (DHS) on its Web site. If an approved
product doesn't work as well as promised and, as a
result, people are maimed or killed by an "act of
terrorism," no vendor can be held liable for
damages—not the company that sold it, those who
distributed it, or the subcontractors that helped design
and build it.
Thanks to provisions buried deep within the hundreds
of pages of the Homeland Security Act of 2002 and
spelled out under the title "Support Anti-Terrorism by
Fostering Effective Technologies Act of 2002" (or the
so-called SAFETY Act), this seemingly magical protection
shields a company whose product has both been designated
a "Qualified Anti-Terrorism Technology,"
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Guardian at the Gates: Inkless fingerprint
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or QATT (pronounced
quat), and been
certified for the approved product list. Here's a
breakdown of how the SAFETY Act shields your company
against liability, along with a step-by-step guide to
applying for the Act's protections.
Designation as a QATT confers an array of protections,
and though it allows terrorist victims to sue, they can
sue only the seller of the product (not its suppliers,
distributors, or the deployer of the product). And there
is also a provision that puts a cap on recoverable
damages set by the DHS.
Certification, which is granted only to a QATT,
entitles the seller of the approved product to a
protection called the "government contractor defense,"
which formerly protected only sellers to the federal
government. For instance, a soldier's family could not
recover damages from Boeing if the company designed and
built a helicopter with a defective tail rotor that
caused the soldier to be maimed or killed. Now, under
the SAFETY Act, that defense protects the seller to both
federal and nonfederal customers.
If you are the seller of an approved product, unless
you misinformed DHS in your application, you gain
immunity from any product liability related to an act of
terrorism. Thus, a family that loses a daughter exposed
to a plume of toxic chemicals released as a result of a
terrorist attack on a chemical company's computers
cannot recover damages from the company that made the
software to guard against terrorist hackers if that
software is an approved product.
This QATT and approved product "seal" is issued by DHS
after it reviews the product to determine, among other
things, if it performs as intended, conforms with the
seller's specifications, and is safe for its intended
use. The QATT and approved product seal are valid
initially for five to eight years (and thereafter can be
renewed), as decided by DHS.
As of this writing, in mid-December, DHS had been
accepting applications for only a few weeks; it has yet
to issue its first QATT designation and product seal.
DHS has, however, issued regulations that clarify many
of the terms and conditions, and even relaxed some of
the SAFETY Act's more burdensome requirements.
Obtaining the QATT and the product seal works like
this: Suppose NanoPloy Inc. developed a computer
security product, one of whose purposes is to guard
against cyberattacks by terrorists. NanoPloy registers
at DHS's secure Web site, and completes separate
applications for the two designations. The applications
instructions require, among other things, descriptions
of possible scenarios of terrorist attacks, the security
that will be gained by deploying the technology, and the
results of performance and safety tests.
If, after reviewing NanoPloy's application, DHS finds
that NanoPloy's technology meets the criteria set forth
in the Act and the implementing regulations, DHS
approves the technology for QATT designation. If it also
passes the scrutiny for approved product certification,
DHS then lists the technology on its Web site and sends
the company a "certificate of conformance," which the
company can submit to a court if it is later sued.
In turn, NanoPloy must make a good-faith effort to get
agreements from its suppliers and customers not to sue
one another and must, within 30 days of receiving QATT
designation, buy the kind and amount of liability
insurance specified by DHS or face losing the
designation.
If sued by victims of a terrorist attack, NanoPloy
need only present a federal district court with its
approved product certificate of conformance to prove
entitlement to the government contractor defense. If
sustained by the court, that entitlement would warrant
dismissal of all claims against NanoPloy, quite possibly
before trial.
In fact, the only way a plaintiff could overcome
NanoPloy's entitlement to the government contractor
defense would be to prove that NanoPloy engaged in fraud
or some other willful misconduct in providing
information to DHS in its QATT or approved product applications.
Let's consider a company trying to protect itself
against terrorists. A chemical giant called HippoChem,
located near a large city, stores and uses toxic and
combustible chemicals. It prudently conducts a terrorist
vulnerability assessment and identifies weak points in
plant security. To reduce its vulnerabilities, it buys
and deploys NanoPloy's cybersecurity product listed as
an approved product for Homeland Security. It also buys
a perimeter security product from PentaG Inc. for which
PentaG did not seek the approved product certification,
nor even QATT designation.
Months pass until one cool autumn day, with a stiff
breeze blowing in the direction of the city, the
terrorists strikefirst, with a cyberattack that seizes
control of HippoChem's batch chemical processing
computers, and next, with a car bomb detonated next to a
warehouse for organic chemicals. Finally, as smoke,
flames, and noxious vapors disorient, disable, or panic
HippoChem's employees, the terrorists seize control
remotely of HippoChem's abandoned computers, cause
processing malfunctions, explosions of combustible
polymers, and additional releases of chemical-laden
clouds.
A toxic plume stretches downwind toward the city.
Thankfully, the security products are at least half
effective; otherwise, the density of the released plume
would be far greater. The products, however, are not as
good as represented. Had they performed as promised, the
terrorists would not have penetrated HippoChem's
computers or its plant's premises and no toxic plume
would have been released.
But now more than 100 000 residents in the nearby city
are exposed to the chemicals. Only a few die that day,
but over the next two years, thousands die of ailments
attributable to or exacerbated by the exposure. Many
others are disabled or find their ability to work
severely diminished by respiratory and immunological
problems.
Survivors and families of the deceased, overwhelmed by
medical expenses, file lawsuits in state courts against
HippoChem alleging negligence, lax security, inadequate
training, and deficient maintenance. They also sue
NanoPloy and PentaG alleging defects in the design and
manufacture of their products. The plaintiffs seek
monetary awards—for their physical injuries, emotional
injuries, loss of earnings, pain and suffering, loss of
spousal companionship, and so on, as well as punitive
damages.
Total awards sought dwarf the net worth of each
company, but their fate in court could be very
different. PentaG learns that its litigation costs will
soar and that it has little chance of averting
liability.
In contrast, the state court must dismiss the suits
against NanoPloy, and if plaintiffs then sue NanoPloy in
federal court, the company can raise the government
contractor defense even though HippoChem is a nonfederal
customer. This makes it highly likely that all suits
against NanoPloy will be dismissed before trial.
However, a trial might be necessary to determine whether
NanoPloy acted in accordance with the SAFETY Act and its
associated regulations when it obtained DHS
certification.
In other words, a plaintiff may persuade a federal
court that it has sufficient evidence of NanoPloy
misconduct to deny it the government contractor defense
or to warrant a trial to decide that issue.
In either event, the only evidence the plaintiff is
permitted to introduce is of fraud or willful misconduct
by Nano-Ploy in its submission of information to DHS.
Ironically, if NanoPloy acted properly and reported no
defects to DHS, but later discovered defects in its
technology, the regulations do not currently require
NanoPloy to warn its customers or DHS of those defects.
Even if the federal court determines that NanoPloy is
not entitled to the government contractor defense,
NanoPloy retains formidable protections conferred by
DHS's QATT:
No product liability suits can be filed against
NanoPloy in state courts; they must all be brought in
federal district courts.
Claims against NanoPloy for punitive damages should be dismissed.
Claims against NanoPloy for prejudgment interest
should be dismissed. This is interest on the final
damage award that is given to compensate victims for the
long wait to obtain an enforceable judgment, often for
an injury suffered years earlier.
Claims for noneconomic damages, such as emotional pain
and suffering. are barred unless the person has been
physically injured, and even then the recoverable
damages are limited to an amount directly proportional
to the percentage of NanoPloy's responsibility.
Damages awarded cannot exceed the amount of the
insurance that DHS required NanoPloy to obtain.
Claims against Hippo- Chem, to the extent they relate
to NanoPloy's product, should be dismissed, because
suits under the Act can be brought against only the seller.
Although HippoChem cannot be sued for harm
attributable to NanoPloy's QATT and approved product, it
remains to be seen if it could be sued for harm
attributable to PentaG's technology, because PentaG did
not seek the Act's protections. That is one good reason
why customers may prefer to buy an approved productit
protects them (as well as the seller) from lawsuits
because of an act of terrorism.
The SAFETY Act applies equally to U.S. and non-U.S.
companies. Most overseas companies, and even many U.S.
companies, are unaware of the Act, its protections, or
its expansive scope, which includes services, software,
and other forms of intellectual property, though they,
too, could qualify for the Act's unique protections.
A few prudent steps will help a company qualify its
products:
Carefully test and analyze your technology's
capabilities, address defects forthrightly, and do not
underestimate how broadly DHS will interpret what
qualifies as an "antiterrorist technolog y."
Regularly check DHS's Web site (http://www.dhs.gov),
where DHS may issue and revise safety and effectiveness
standards for antiterrorism technologies.
Consult with your lawyer to avert avoidable errors in
filing the applications and to comply with the
regulations' requirements for retaining QATT designation
and its protections.
Before filing an application, ask DHS for a
nonbinding, advisory opinion as to whether your
technology's chances of qualifying for the Act's
protections are "promising," "uncertain," or "doubtful."