PHOTO: Randy Faris/CORBIS
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We’ve all heard examples of the great things that can
happen to those who take risks. Bill Gates dropped out
of Harvard, founded Microsoft, and became the richest
man on the planet. Steve Jobs completely changed both
the hardware and software foundations of Apple’s
long-established Macintosh line of computers and was
rewarded with increased market share and critical
acclaim within the PC industry. Burt Rutan eschewed
decades of experience with solid and liquid rockets in
favor of a hybrid engine that helped him seize the US
$10 million Ansari X-Prize for the world’s first private
reusable spacecraft.
Yet taking such gambles runs counter to our basic
human instinct to be safe and avoid risk. After all,
we’ve all also heard of disasters that have befallen
other risk takers: people who quit stable jobs to join
start-ups, only to be out of a job six months later;
those who bet the farm on a promising technology just
before the market goes in a different direction; and
unfortunates who figure a problem isn’t all that
important—just before it blows up in their faces.
Indeed, what engineer hasn’t heard the ultimate
expression of pessimism in Murphy’s Law: “If anything
can go wrong, it will”?
But remember those potential rewards! In making
decisions at work, we are often fearful of the risk of
making a “wrong decision.” Being innovative at
work—another prized skill—is difficult when you are
afraid to take risks. Do you want to be hamstrung by Mr.
Murphy for your whole engineering career? Instead,
let’s look at how you can approach risk sensibly.
It helps to think of risk in its context—something
often difficult to do. For example, almost 2800 people
were killed in New York City during the 2001 terrorist
attacks on the World Trade Center. Are people now more
afraid of going to work in various urban or high-rise
locations? Anecdotal evidence suggests yes. However,
about 40 000 people die every year in automobile
accidents in the United States, and countless more are
injured. Each of us surely knows some of these people.
Yet I would say that virtually none of us really worries
about the risks we take in getting into a car. When
evaluating a risk, try to step back and make an honest
comparison with other risks in your life: are you really
doing something exceptionally perilous?
There are things you can do to better manage risk in
your career. Managing risk is essential. We can buy
insurance to protect ourselves and our families from
catastrophic risks—unexpected death, major injury, and
property loss. But we can’t really get insurance for our
professional careers. (If anyone knows where engineers
can obtain “career insurance,” please contact me.) So
although there are no absolutes—that’s why it’s called
risk—here are some things to consider:
Improve your
awareness. Taking risks may be as important
as any other skill you develop in your life and your
career. Understand that virtually everything in life
entails a measure of risk—including things you don’t
do. In your job, for example, when you face a risky
decision, you should ask yourself, “What good do I get
from taking this chance? What do I stand to lose?” This
is the “calculated risk,” even if you don’t take out a
calculator to analyze every situation. Know your
options, and the pros and cons of each choice, before
you decide.
Become more comfortable
with taking risks. You take a risk in
trying a new restaurant or cuisine, so “Go for it!”
occasionally, and chalk it up to experience if you don’t
like it. Decide not to lug the umbrella to work, and if
it rains, just plan to stay under cover and wait it out.
Take some chances with little consequence, and see how
you feel about it. Congratulate yourself for trying
something new, and many times you’ll be rewarded for
taking that chance.
PHOTO: Randy Faris/CORBIS
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Do a potential-problem
analysis. Try this form of contingency
planning, taken from the Princeton, N.J.–based
consulting company Kepner-Tregoe: for the thing you’re
worried about—the risk of doing a presentation at an
important meeting, say—use a four-step process. First,
identify all the specific things that could go wrong.
Second, figure how likely it would be for each of them
to happen. Third, determine how serious each one would
be. And last, work out how you could cope if things
should go wrong.
Let’s say you’re arranging for audiovisual equipment
to give a presentation. Lots of things can go wrong; for
example, there’s a risk the projector won’t sync with
your laptop. First, determine how likely the problem is
to happen; as we all know, a laptop-projector
compatibility issue is likely. The problem’s severity
depends on how important the PowerPoint segment is to
the effectiveness of your presentation. Could you do
without it? Coping with the situation could involve
bringing handouts, sending the presentation in advance
to load on the host’s audiovisual system, or bringing a
different video converter. (You can see I have developed
several backups to manage that risk from personal experience.)
Failure can be
acceptable. One time I led a team that
selected an excellent contractor for an important
project. I wanted to send a well-deserved thank-you memo
to each of my team members, and copy the department
directors to make sure they saw the praise for their
staff. I should have had my new manager review my memo
before I sent it, because you weren’t supposed to copy
higher-level executives in my company. But I decided not
to do that because I was afraid she would tell me not to
send it out at all. So I considered what might happen
when she found out. I felt that the worst would be a
tongue-lashing—“Don’t do this again!”—and I could live
with that. I was ready with my plea for forgiveness:
“I’m sorry. I didn’t know. I will check with you the
next time.” (Another management maxim: “It is easier to
ask for forgiveness than to ask for permission.”) All
that came out of it was a handwritten note on my
manager’s copy: “Nice memo.” And the memo was prized by
the individuals on my team.
So take action to get more comfortable in assessing
and managing risks. Become a risk taker in the best
sense. If you do, you are likely to be more effective,
less stressed, and happier in your engineering career
and in your personal life.