PHOTO: ADAM LARKEY/ABC
|
The Judge: Doug Hall [right] evaluates a hopeful’s
invention on the U.S. reality TV show “American Inventor.”
|
How do you help
companies innovate?
In the early days, we tried the classic approach,
which is to take a bunch of logical left-brain people,
like engineers, and try to make them right-brain kooks
using things like the brainstorming approach most people
are familiar with. But about eight years ago, we stopped
doing that, because most brainstorming is
extraordinarily painful to most folks. Instead, we
developed a system for logical brainstorming, where you
apply judgment throughout the process, testing ideas
against those questions of why should I care, what’s in
it for me, and why should I believe you?
But isn’t the point of
brainstorming to suspend judgment to permit greater creativity?
Yeah, but that’s a pile of crap. There’s no data to
support that “no judgment” rule. Look through years of
literature on the topic and what you’ll find is that the
rule that Alex Osborne came up with for brainstorming
[when he coined the term] in 1953 creates a lot of
quantity but no quality. A sort of diarrhea of the mind.
The fact of the matter is—this is not art. This is what
I call capitalist creativity. If you want to do art,
then go to art school. But this is about ideas that you
can sell, and so you need to stay very focused.
We also use an artificial intelligence system called
Merwyn to analyze ideas. It’s built on the premise that
things fail for certain reproducible reasons and succeed
for certain other reproducible reasons. We did an
analysis on the success of new products and found 77
traits that were predictive of success. We picked traits
that were timeless, that have been true for years, and
that approach allows you to use a written concept as a
product prototype—which is the cheapest form of
prototyping you could ever do—and cycle ideas through
Merwyn rapidly.
How did you get
involved with “American Inventor”?
One of the producers called me, and I thought they
were joking. But I’m known for being very blunt and
honest with people. Clients say I can be a pain in the
butt, but they know that I’m always going to tell them
the truth. Apparently, there’s a shortage of people
that’ll do that, because the producers had potential
judges do a screen test. The producers purposely showed
us bad ideas to see what we’d say. Most people developed
corporate constipation, saying, “Well, it could be…” My
response was, “No! It’s a dumb idea!” And so I got the job.
Were you surprised by
the number of people who auditioned their inventions
on the show or by the crazier inventions?
No. I wasn’t surprised, because I’ve done a radio show
on inventing for many years. The 400 or so people we TV
judges saw were prescreened from about 4000, and they
were selected to make sure we had a good measure of
circus sideshow. “American Inventor” is not really about
the inventor or the invention. It’s about humor or
tears—it doesn’t matter, just that it’s entertainment.
It’s about the ratings—which is a lesson, by the way,
that we can all learn. All companies can learn from
reality TV. Often in our business world, we get confused
as to what’s our purpose, but reality TV producers have
one purpose, which is the ratings. Inventions are a
means to get ratings. Even if I disagree with the
producers often, I have to respect the absolute clarity
of focus that they have.
Some people claim that
America lags the rest of the world in innovation.
What’s your view?
The United States is 23rd in the world in terms of the
percentage of young people studying science. That is a
cancer. We are living on borrowed time. We’ve got to
figure out how to fix our math and science curriculums.
We’ve got to make engineering cool. Right now people
want “emotional intelligence.” Get over it. SAT scores
matter. We’ve got to celebrate our engineers. The sales
and marketing people have had a good run, I’m happy for
them, but it’s over—they’re not pulling it off anymore.
We have to get back to making real products that make
a real difference. You can’t trick people into paying a
premium for commodity stuff anymore. The Internet is
beautiful because it’s gotten rid of the marketing
trickery. You used to be able to get away with the fact
that your product was the same as everybody else’s,
because nobody’d figure it out. Now with the Internet,
everybody figures it out instantly.
I am very optimistic about the future. I do believe in
the engineering world, that the dominance of sales and
marketing people in business is going to crash and burn
soon. We’re going to see a resurgence of old-fashioned
R&D and real engineering because companies are going
to figure out they can’t win by making clones. Cost-
cutting does not increase top-line growth. The geeks
will rise again. That’s why we’re moving our Eureka!
Ranch toward a focus on supporting them.
What’s with the
Hawaiian shirts?
And the bare feet, don’t forget the bare feet! One,
it’s comfortable. Second, I found out that it makes
clients uncomfortable, and my attitude is: if this is
going to make you uncomfortable, you ain’t seen nothing
yet. Because I want to help clients with new ideas that
are feasible, but I also want to shake them up. And
heck, it’s personal branding. I mean, my problem now is
that I can’t go out in public wearing the stupid shirts
because everybody recognizes me!
To Probe Further
Doug Hall’s Web site is at
http://www.doughall.com. For more
about “American Inventor,” visit http://abc.go.com/primetime/americaninventor.