PHOTO: MARKO GEORGIEV/GETTY IMAGES
|
"All levels of government failed in its obligations."
So said Sen. Susan Collins (R-Maine), chair of the
U.S. Senate's Homeland Security and Governmental
Affairs Committee. In a joint press release with Sen.
Joe Lieberman (D-Conn.) announcing an investigation
into the federal relief efforts for Hurricane Katrina,
they said they would focus—just as after 9/11—on the
question "How could this have happened in America, and
what must our government do to make sure to the best
of our ability that nothing like this national
nightmare ever happens again?"
While answering this question is important from the
perspective of risk-management lessons learned, it
will be woefully inadequate if we don't ask a set of
more fundamental questions: "What is the obligation of
government—local, state, and federal—to manage its
citizens' risk? What are U.S. citizens' expectations
in regard to management of their risk? What is the
nation's risk appetite and risk tolerance? How much risk
management is enough? Can the government protect its
citizens from all their risks, and even if it can,
should it? What are the responsibilities of individuals
to manage their own risk?" Without addressing these
and similar questions, we are likely to end up with
more poorly conceived and costly risk mitigation
strategies that will actually increase risk.
As Harvard Business School professor David Moss points
out in his book When
All Else Fails: Government as the Ultimate Risk
Manager, the U.S. government over the
past century has increasingly taken over the role of
ultimate risk manager. As Moss notes, "risk
management constitutes a potent and pervasive force
of public policy," one that goes far beyond preventing
terrorist attacks or responding to natural
disasters, to all aspects of our lives. From the
Food and Drug Agency trying to manage the risks
associated with obesity to the Consumer Product
Safety Commission looking out for unsafe products to
the Department of Agriculture testing for mad cow
disease, the business of government has been more
and more the business of managing risk. Instead of
risk manager of last resort, the expectation voiced by
Collins, Lieberman, and other politicians is for the
government to be the risk manager of first resort.
However, there are limits to what the government can
realistically do. Can New Orleans be protected forever
from Category 5 hurricanes? Even if feasible purely
from an engineering perspective, is it worth the cost?
Are there other, better alternatives to spending the
country's resources than trying to achieve this goal?
Plus, if it is decided that New Orleans must be
protected, then what about similarly protecting Miami,
Houston, Gulfport, or Biloxi? What about protecting
San Francisco, Los Angeles, or Anchorage from an
earthquake measuring 7.9 on the Richter scale? Or
shielding Oklahoma City from an F-5 tornado, Davenport
from raging Mississippi floodwaters, or Tacoma from both
an eruption of Mt. Rainier and an earthquake?
Don't they all deserve the same level of protection
from risk?
Unless we have an open and honest national debate
on the roles, responsibilities, and expectations of
government and its citizens in terms of risk, we might
as well plan the next Senate oversight investigation now.
Should the government spend resources to protect us
from these and other risks, or should it focus on
improving its response capability? And what about
government policies that actually create risk, by
encouraging citizens to build in coastal or
flood-prone areas where disasters are natural and
recurring events?
If it is going to act as risk manager of first resort,
then the U.S. government, at all of its levels, must
articulate its risk priorities to its citizens. For
instance, when the government says it has an obligation
to protect public health and safety, it must define
what this obligation means in practice, not
political-speak. The government has to draw a bright
line describing which risks it will try to anticipate
and act to prevent and which risks it can only react
to. In these latter cases, the government must
forcefully articulate its expectations in terms of
what it can and cannot reasonably do, and just as
forcefully articulate what it expects are the
risk-management responsibilities of its citizens.
For example, if these "react to only" risks are in the
nature of hurricanes like Katrina, future terrorist
attacks, or a bird flu pandemic, then the government
is obliged to make it clear that all but the very
neediest citizens are going to be on their own for
five days, two weeks, or some other prescribed time
period. Then no one will be under the illusion that the
government can control risks that it can not, nor
guarantee a risk-free life where it will make a
"person whole" once more after such events occur.
So far, the congressional and White House reports
describing the government's risk assessment and
management actions prior to and after Katrina have
failed to address the fundamental issue of risk and
responsibility, let alone spark a national
conversation on the subject. This is an opportunity
wasted, which if a bird flu or some other pandemic or
natural disaster occurs, we all may come to regret.
Paraphrasing the late Peter F. Drucker, an economist
and professor, managing risk is not about future
decisions but about the future of present decisions.
Unless we have an open and honest national debate on the
roles, responsibilities, and expectations of
government and its citizens in terms of risk—and
decide which risks and responsibilities are whose—we
might as well plan the next Senate oversight
investigation now.